🌏 Recruitment & Support Coordinator (Au Pair in Australia)

‍Location:Sydney CBD (near Hyde Park)
Ready to make a real difference in people’s lives as part of a pro-active supportive team?
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AIFS, one of the world’s leading providers of cultural exchange programs, is on the hunt for a Recruitment & Support Coordinator to join our inbound Au Pair in Australia team.We bring young international Working Holiday Makers to Australia, matching them with welcoming host families. Our Au Pairs live with their family, help care for their children, and immerse themselves in Australian life for 6–12 months.
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You’ll be the first point of contact for both Host Families and Au Pairs, guiding them through the process from enquiry to successful placement.
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‍🌟 What you’ll be doing:
‍No two days will ever be the same! One moment you’ll be reassuring a homesick Au Pair, the next you’ll be helping a new family find their perfect match. You will assist in the recruitment, sales, support, and administration of our Au Pair in Australia. Responsibilities will include:

* Responding to enquiries, and reviewing new and returning family applications
* Maintaining customer data
* Responding to enquiries, liaising with Au Pairs and host families by phone, email, and in person
* Working closely with a small, passionate team
* Supporting our families and Au Pairs with securing their placements and supporting them throughout their placements
* Presenting our Au Pair Welcome sessions

Although the role is primarily office-based, with one day per week to work from home.

‍🧩 What we’re looking for:
‍You will approach your job with a positive, solution-based mindset. Prior experience in a customer-facing role is preferred - you may also be a former Au Pair, or come from a childcare background. To support our clients, you will have experience caring for children and understand the rewards (and challenges) that come with it.

* Excellent communication skills – Fluent written and spoken English is required  
* Strong time management skills – you will be comfortable managing multiple priorities in a fast-paced environment  
* Excellent Microsoft Office and data entry skills (Word, Excel, prior use of a CRM system)  

Please note this position is open to permanent resident only.
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‍Why AIFS:
‍This is a diverse, rewarding role in a fast-paced, positive environment. We’re passionate about cultural exchange and driven in fulfilling our mission and supporting our Au Pairs and families. We are a family-friendly workplace that welcomes parents returning to work. If you’re driven, proactive, and loveworking with people from all over the world—this could be your dream job.

‍📅 How to Apply
‍If you believe in AIFS’ mission and want to help AIFS’ Au pairs create life-changing memories in Australia, we want to hear from you! Please Send your CV and cover letter to waylward@aifs.com.au by August 31.

Important: AIFS is a Child Wise certified organisation and takes child protection seriously. The successful applicant must provide a clear Australian Federal Police check and a Working with Children check, plus other screening requirements, before employment will be offered.